Palmetto Citizens Federal Credit Union

Collections Assistant/Member Service Representative

Job Locations US-SC-Columbia
Customer Service/Support
Full Time (8:45-5 Mon-Thurs. 8:45-6 Fri)

Salary Min

USD $30,000.00/Yr.

Salary Max

USD $34,000.00/Yr.


The Collections Assistant has the responsibility of assisting the collections department with administrative duties, including: correspondence, assistance with Bankruptcy accounts, assistance with Summons and Complaints and the Magistrate’s Court, and preparing specified Collections department reports. The Collections Assistant must provide quality service with diplomacy and accuracy while projecting a positive “people helping people” credit union image.


  • Responsible for coding, documenting, and monitoring Bankruptcy accounts. Sending correspondence to members, attorneys, to the Bankruptcy Court and to Trustees, as well as other Bankruptcy account assistance as necessary. 
  • Preparing specified reports. 
  • Attending Bankruptcy or Magistrate’s Court, when necessary. 
  • Filing Summons and Complaints through the Magistrate’s Court. 
  • Prepares accurate loan officer’s delinquency and charge off reports, Bankruptcy Log, Recovery Totals, and Referral Totals for Credit Specialists. Assists with special reports and other programs, as requested. 
  • Responsible for serving as a Peak-time Member Service Representative (MSR) in the credit union on Monday’s and Friday’s (or Tuesday’s and Thursday’s for weeks with a holiday). As a Peak-time MSR, accurately handles member’s transactions in person, by telephone or through the mail in assigned Service Center. 
  • As necessary, aids in the Collection of delinquent loans (by phone, mail, and in person), providing financial counseling, and both loan referrals and Accel financial counseling referrals as appropriate. 
  • Is knowledgeable of the Fair Debt Collection Practices Act, CFPB Regulations and PCFCU Collection policy and procedures. 
  • Researches assigned member’s account(s) and make recommendations for solutions when there is a problem. 
  • Assists with maintaining and disposal of repossessed vehicles, including transporting repossessed vehicles. 
  • Responsible for proper documentation of member’s file or computer record, when appropriate. 
  • Provides exceptional service to our membership through process of transactions. Promotion of credit union products and services, and being solution sensitive to our members needs. 
  • Performs all other duties as assigned.


This position is for staff supervision, development and evaluation of the Collections Assistant as a representative of both the Collections Department and as a Peak-time MSR of the credit union. He or she should have the ability to collect payments from delinquent accounts by phone or in person and be able to multi-task efficiently. Must also have the ability to work with people, work with cash, and be comfortable promoting the credit unions products and services.


Palmetto Citizens is an Affirmative Action and Equal Opportunity Employer. Minority/Female/Disabled/Veteran


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