The Wire Specialist is responsible for supporting the credit unions automated clearing house (ACH) and wire transfer processes.  This role ensures timely, accurate, and secure processing of ACH transactions (ACH exceptions, ACH returns, ACH stop payments, proof of authorization requests) and wire transfers using WireXchange; while adhering to all regulatory, procedural, and risk management guidelines. This role plays a critical role in ensuring operational efficiency and member satisfaction through exceptional attention to detail and prompt resolution of issues.

Wire Transfer Operations:

• Review and process all incoming and outgoing domestic and international wire transfers for members, ensuring accuracy and timeliness.
• Verify wire instructions and authentication procedures to minimize risk and prevent fraud.
• Analyze wire requests for suspicious transactions and partner closely with any fraud investigations, as needed.
• Perform daily reconciliation of wire activity and ensure proper posting to member accounts.
• Monitor and resolve wire transfer errors, delays, or member inquiries.
• Stay updated on current wire transfer regulations, including OFAC, FinCEN, and BSA requirements.
• Maintain a strong knowledge of BSA, AML, OFAC, and Regulation E requirements.
• Willingness to obtain and maintain ongoing knowledge-based training on assigned functions.

Department Functions:

• Verify and execute stop payments and originations related to ACH transactions.
• Ensure compliance with applicable federal regulations, such as Reg E.
• Process daily ACH origination files, including incoming and outgoing transactions, returns, and notifications of changes in a supporting capacity.
• Monitor and reconcile ACH activity, ensuring accuracy and compliance with NACHA rules in a supporting capacity.
• Address ACH returns/exceptions (e.g. unauthorized transactions, member disputes) and follow established procedures for resolution in a supporting capacity.
• Assist members and associates via phone, email, or in person with inquiries, concerns, or problems related to department issues.
• Provide clear, accurate, and timely information to resolve issues in a professional and friendly manner. Maintain a high level of member service by ensuring all interactions are handled with efficiency and courtesy.
• Assist in cross-training other team members to enhance departmental efficiency and knowledge sharing. Provide support and guidance to colleagues in various areas as needed, ensuring smooth operations across the department.
• Ensure that all written procedures, guidelines, and protocols are up-to-date and accurately reflect current practices. Regularly review and revise existing procedures to ensure clarity, compliance, and effectiveness in daily operations.

Compliance and Risk Management:

• Ensure adherence to all credit union policies, procedures, and regulatory requirements (e.g., NACHA, UCC Article 4A, OFAC).
• Maintain confidentiality of member and credit union information.
• Monitor transactions for potential fraud and escalate suspicious activity in compliance with BSA/AML guidelines.
• Participate in audits and reviews of ACH and wire operations, providing documentation and recommendations as needed.
• Participates in ongoing and mandatory training.

Member and Internal Support:

• Provide excellent member service by responding to inquiries related to ACH and wire transfers promptly and professionally.
• Collaborate with internal departments to resolve issues impacting ACH and wire transactions.
• Assist with training associates wire procedures as needed.

Other Duties:

• Stay updated on industry trends, changes in regulations, and best practices for ACH and wire transfers.
• Recommend process improvements to enhance efficiency and reduce risk.
• Perform additional duties as assigned by management.

Education and Experience:

• High School diploma or equivalent (required); associate or bachelor’s degree in finance, business, or a related field (preferred).
• Experience in credit union or financial institution environment is preferred.

Technical Proficiency:

• Familiarity with wire platforms such as Fedwire WireXchange is a plus, but not required.
• Possessing a basic understanding of debits and credits.
• Basic to intermediate knowledge of Microsoft Office Suite (Excel, Word, Outlook).

Skills and Abilities:

• Excellent attention to detail and accuracy in data entry and transaction processing.
• Strong analytical and problem-solving skills to resolve transaction issues efficiently.
• Exceptional communication skills, both written and verbal, to interact with members and associates.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Ability to work effectively alone and within a team environment, in a fast-paced diverse environment and perform efficiently under pressure.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.