The Financial Service Representative (FSR) Check Returns is responsible for overseeing the entire return check process for the credit union, including managing the collection of returned checks, forgeries, and bonds. This role requires working closely with authorities to resolve fraudulent transactions and submitting bond claims when necessary. Additionally, the specialist will support the electronic transfer of checks between the Federal Reserve and other financial institutions, ensuring smooth transactions and conducting any required research. Providing excellent member service is key in this role, as you will assist both members and branch associates with their inquiries in a timely and professional manner.

• Member and Branch Support: Serve as the primary point of contact for both members and branch associates, addressing inquiries and issues related to return checks, transactions, and other services supported by the department. Ensure responses are efficient, professional, and friendly, and that all necessary research is conducted to provide accurate and timely resolutions.
• Returned Check Management: Oversee the daily receipt and processing of returned checks from the Federal Reserve. Ensure timely and thorough collection efforts for returned checks, alterations and forgeries, collaborating with relevant authorities and departments to resolve outstanding balances. Process adjustments through Federal Reserve as needed.
• In-Clearing Check Processing: Serve as primary back-up in the timely and accurate management of processing in-clearing checks upon receipt, ensuring all necessary steps are taken for prompt and secure handling according to Federal Reserve guidelines.
• Compliance and Documentation: Ensure strict adherence to Federal Reserve check processing schedules, as well as internal procedures, including maintaining up-to-date documentation and records for all returned checks, transactions, and claims. Complete necessary affidavits and file claims for forgeries, alterations; file claims as needed.
• Suspicious Activity and Fraud Detection: Monitor accounts for potential fraud and report suspicious activities. Process Suspicious Activity Reports (SAR) according to established guidelines, and work with the appropriate teams to detect and mitigate fraud risks.
• Bond Claims and Legal Coordination: Prepare and file bond claims for returned checks and work with local authorities when necessary to support collections or prosecute fraudulent activities, ensuring all legal steps are followed.
• Quality Control and Audit: Perform regular audits to ensure all transactions are accurately processed, and balances are maintained. Ensure the creation and maintenance of audit trails to detect and correct errors in a timely manner.
• Training and Process Improvement: Stay up-to-date with all necessary training regarding products, policies, and procedures. Assist in departmental cross-training initiatives to ensure comprehensive coverage of responsibilities within the team. Suggest process improvements for increased efficiency and compliance.
• General Administrative Support: Handle additional duties as assigned, ensuring all tasks are completed within deadlines and align with departmental and organizational goals. Help drive team collaboration and continuous improvement initiatives.

• Credit Union/Banking Knowledge: A solid understanding of credit union and retail banking products, services, and industry practices is essential to perform the role effectively.
• Communication Skills: Excellent written and verbal communication skills are required to ensure effective interactions with members, team members, and external stakeholders. The ability to articulate complex information clearly and professionally is key.
• Problem-Solving & Research: Must be able to independently conduct research on accounts, transactions, or inquiries, and provide clear summaries and actionable recommendations.
• Attention to Detail: The role requires strong organizational skills and a high level of attention to detail to manage multiple tasks, track documents, and ensure accuracy in all aspects of the job.
• Technical Skills: A working understanding of Microsoft Excel and Word is required, with the ability to leverage these tools for document management, reporting, and data tracking.
• Experience: A minimum of two years of experience in a credit union or retail banking environment, with a focus on check processing, fraud detection, or similar financial services is preferred.
• Education: A high school diploma or equivalent is required. Additional certifications or training in banking, fraud detection, or related fields would be advantageous.
• Adaptability & Time Management: Must be capable of managing multiple priorities, adapting to changing demands, and consistently meeting deadlines in a fast-paced environment.

Palmetto Citizens is an Affirmative Action and Equal Opportunity Employer. Minority/Female/Disabled/Veteran