The Branch Assistant Manager oversees all associates to ensure they deliver accurate, professional, and solution-focused service to members. This role supports the Manager in all areas of operations, ensuring friendly and efficient service to the membership. In the Manager’s absence, the Assistant Manager assumes full responsibility for the operation of the credit union branch. The position also requires maintaining up-to-date knowledge of and strict compliance with security procedures and internal controls. Additional duties may be assigned as needed.

• Oversees and enhances solution-oriented assistance to members. Specifically develops and enhances abilities of associates to professionally and proactively help members in achieving their financial objectives with financial guidance and advice. Coaches associates to be oriented toward recognizing member needs.
• Develops associates to work with members to resolve potential problems. Oversees assistance to members to anticipate potential problems and offer suggestions and possible solutions.
• Develops community relationships through outreach activities and promotes the Credit Union throughout market in both business and consumer interests.
• Responsible for the accurate and efficient operations of assigned Personal Bankers. Assists Manager with all aspects of efficient day-to-day operations of the branch.
• Performs all duties within Personal Banker authority in extending quality loans to members. Is responsible for interviewing members and assisting members with provident and productive loans tailored to their financial situation. Counsels loan applicants regarding solutions for financial problems.
• Responsible for good public relations with members and potential members. Maintains a professional posture and positive attitude at all times in order to set an example for all associates
• Responsible for maintaining open communication between administrative staff and branch associates at all times. Exhibits supportive attitude of administration to associates.
• Develops associates appropriately to handle all functions. Oversees and enhances associates in meeting member needs and specifically develops and enhances ability of associates to provide friendly, quality service to members. Delegates, directs, coordinates and reviews work of assigned associates.
• Perform other duties as assigned, ensuring accountability and alignment with organizational objectives.

• High School Diploma or GED required; Associate or Bachelor's degree in Business Administration, Finance, or a related field preferred.
• 5+ years of cash handling and customer service experience in a retail banking or credit union environment.
• 3+ years of supervisory experience in a customer service/sales environment, preferably within financial services.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.