The Digital Banking Intern will support Palmetto Citizens Federal Credit Union’s Online Banking Conversion initiatives by assisting with system testing, quality assurance, and user experience evaluation. This role provides hands-on exposure to digital banking platforms, third-party integrations, and Interactive Teller Machine (ITM) functionality while collaborating with the Digital Services team. The intern will help identify and document system issues, support re-testing efforts, and contribute to delivering a seamless digital experience for members.

• Assist with online banking platform testing, including multiple third-party integrations such as Bill Pay, Remote Deposit Capture, Business Banking, Online Account Opening, Loan Applications, and Help Desk Messaging.
• Participate in ITM (Interactive Teller Machine) testing, including collaborative testing sessions with Digital Services staff to process transactions via live video feed.
• Conduct quality assurance (QA) testing within a controlled test environment to validate system functionality and performance.
• Provide detailed visual and user experience feedback regarding the look, feel, and functionality of digital banking platforms.
• Identify, document, and report bugs or inconsistencies, ensuring accurate tracking and clear communication with project leads.
• Perform re-testing following system updates or corrections to confirm successful resolution.
• Support the Digital Services team with additional project-related tasks as assigned.

•  Currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field and classified as a junior or senior.
•  Strong analytical and problem-solving skills with a high level of attention to detail.
•  Basic understanding of online banking systems or financial technology preferred.
•  Excellent written and verbal communication skills with the ability to clearly document findings.
•  Ability to work collaboratively in a team environment while managing multiple priorities.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.