The Member Service Supervisor is responsible for overseeing associates to ensure they deliver accurate, professional, and solution-focused service to members. The Supervisor supports the Manager in all aspects of operations to ensure friendly and efficient service to the membership. In the absence of the Manager and Assistant Manager, the Supervisor assumes full responsibility for the operation of the credit union branch. This role also requires maintaining up-to-date knowledge of and strict adherence to security procedures and internal controls. Additional duties may be assigned as needed.

The Branch Assistant Manager oversees all associates to ensure they deliver accurate, professional, and solution-focused service to members. This role supports the Manager in all areas of operations, ensuring friendly and efficient service to the membership. In the Manager’s absence, the Assistant Manager assumes full responsibility for the operation of the credit union branch. The position also requires maintaining up-to-date knowledge of and strict compliance with security procedures and internal controls. Additional duties may be assigned as needed.

The Financial Service Representative, Online Functions is primarily responsible for member correspondence received through Online Banking, including, but not limited to, card and account inquiries, card disputes, travel notices, Overdraft Privilege opt-in requests, and stop payments. Additionally, this role serves as a back-up for all things (ODP) Overdraft Privilege. The associate ensures that all tasks are performed with accuracy, attention to detail, and in compliance with regulatory standards.

The Contact Center Member Service Representative is responsible for delivering accurate, professional, and solution-focused service to members. Responsibilities include assisting members over the phone, providing information about credit union products and services, and conducting account research. Additional tasks may involve opening prime share, share draft, and club accounts, performing necessary file maintenance, and assisting with payroll and account changes. The role requires maintaining up-to-date knowledge of and adherence to security procedures and internal controls. Other duties may be assigned as needed.

The Assistant Supervisor is responsible for delivering accurate, professional, and solution-focused service to members. Key duties include assisting members in person and by phone, providing information about credit union products and services, and conducting account research. The role may involve completing necessary file maintenance, and assisting with payroll and account changes. It also requires maintaining up-to-date knowledge of and adhering to security procedures and internal controls.  

The Member Solutions Support Specialist plays a vital role in supporting the operations of the Member Solutions Department. This position is responsible for handling administrative tasks, managing departmental logistics, and providing general office support to ensure the team operates efficiently. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask in a face-paced environment.

The Personal Banker provides a proactive, consultative approach to banking that builds member relationships based on trust and the ability to identify financial needs and recommend solutions.  This role is responsible for assisting with branch operations, delivering unique and memorable member experiences, achieving sales goals, and handling service requests.  Additional duties required in this role are the ability to work in a team environment, ability to multi-task, attention to detail, and a passion for enhancing our member’s banking experience. 

The Contact Center Personal Banker provides a proactive, consultative approach to online banking that builds member relationships based on trust and the ability to identify financial needs and recommend solutions.  This role is responsible for assisting with operations, delivering unique and memorable member experiences, achieving sales goals, and handling service requests.  Additional duties required in this role are the ability to work in a team environment, ability to multi-task, attention to detail, and a passion for enhancing our member’s banking experience.