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The Digital Services Manager is responsible for leading the daily operations of the Digital Services department, ensuring exceptional service delivery across all remote member service channels while fostering a high-performing, member-focused team. This role oversees consumer lending activities, service quality, associate development, operational performance, and compliance with credit union policies and regulatory requirements. The Digital Services Manager partners with leadership to drive continuous improvement, optimize digital service delivery, enhance the member experience, and achieve organizational goals through effective coaching, operational excellence, and strategic execution.
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The Mortgage Closer is responsible for reviewing loan documents for accuracy and completeness, coordinating closing activities, and ensuring transactions are completed efficiently and in compliance with regulatory requirements and company policies. This role serves as a primary point of contact for borrowers, real estate agents, attorneys, and other stakeholders, providing clear communication and support throughout the closing process to ensure a smooth and timely closing experience.
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The Teller is responsible for delivering accurate, professional, and solution-focused service to members. Responsibilities include assisting members in person and by phone, providing information about credit union products and services, and conducting account research. Additional tasks may involve performing necessary file maintenance and assisting with payroll and account changes. The role requires maintaining up-to-date knowledge of and adherence to security procedures and internal controls. Other duties may be assigned as needed.
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The Personal Banker provides a proactive, consultative approach to banking that builds member relationships based on trust and the ability to identify financial needs and recommend solutions. This role is responsible for assisting with branch operations, delivering unique and memorable member experiences, achieving sales goals, and handling service requests. Additional duties required in this role are the ability to work in a team environment, ability to multi-task, attention to detail, and a passion for enhancing our member’s banking experience.
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The Branch Manager is responsible for ensuring that branch associates deliver accurate, professional, and solution-focused service to members. This position oversees all aspects of the branch to ensure friendly and efficient service to the membership. Delegated authority by the Vice President of Retail & Digital Banking, the Manager is accountable for the overall operations of the branch in compliance with Board policies and applicable laws.
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The Assistant Teller Manager is responsible for delivering accurate, professional, and solution-focused service to members. Key duties include assisting members in person and by phone, providing information about credit union products and services, and conducting account research. The role may involve completing necessary file maintenance, and assisting with payroll and account changes. It also requires maintaining up-to-date knowledge of and adhering to security procedures and internal controls.
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The Teller is responsible for delivering accurate, professional, and solution-focused service to members. Responsibilities include assisting members in person and by phone, providing information about credit union products and services, and conducting account research. Additional tasks may involve performing necessary file maintenance and assisting with payroll and account changes. The role requires maintaining up-to-date knowledge of and adherence to security procedures and internal controls. Other duties may be assigned as needed.
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The Personal Banker provides a proactive, consultative approach to banking that builds member relationships based on trust and the ability to identify financial needs and recommend solutions. This role is responsible for assisting with branch operations, delivering unique and memorable member experiences, achieving sales goals, and handling service requests. Additional duties required in this role are the ability to work in a team environment, ability to multi-task, attention to detail, and a passion for enhancing our member’s banking experience.
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The Mortgage Loan Underwriter is responsible for independently evaluating, underwriting, and determining the eligibility of residential mortgage loan applications while balancing prudent risk management, regulatory compliance, and exceptional member service. This role performs comprehensive credit analysis and exercises sound lending judgment to approve, suspend, or deny mortgage applications in accordance with investor guidelines, agency requirements, and credit union policies.
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The Financial Service Representative (FSR) – Check Returns is responsible for overseeing the credit union’s returned check process, including the collection and resolution of returned checks, forgeries, and bond claims. This role works closely with law enforcement and other authorities to investigate and resolve fraudulent transactions and prepares and submits bond claims when necessary. Additionally, the FSR – Check Returns supports the electronic transfer of checks between the Federal Reserve and other financial institutions, ensuring efficient processing, transaction accuracy, and...
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The Network Engineer is responsible for the design, implementation, and ongoing ownership of the organization’s network infrastructure, including internet connectivity, IP telephony, and WAN/LAN environments. This role is accountable for ensuring network performance, reliability, and security through proactive monitoring, continuous improvement, and timely issue resolution.
The Network Engineer plays a key role in disaster recovery planning...